At Human Critical Care, we are dedicated to providing life-saving medicines with the highest standards of quality and safety. Since we operate as a specialized pharmaceutical division catering to hospitals, clinics, and distributors, our return and refund policy is governed by professional trade guidelines.
1. B2B (Business-to-Business) Nature All transactions through this website or our division are B2B. Returns and refunds are managed as per the commercial agreement signed between the authorized distributor/hospital and Human Biolife India Pvt. Ltd.
2. Damaged or Shortage Claims
Any product found damaged, leaked, or short in quantity during delivery must be reported within 48 hours of receipt.
To process a claim, please provide clear photographs of the damaged outer packaging and the affected products (Vials/Ampoules/Infusions).
Claims reported after the 48-hour window will not be eligible for return or replacement.
3. Quality-Related Returns In the rare event of a quality concern, the product will be subject to internal lab testing. If the claim is verified, a replacement or credit note will be issued in accordance with pharmaceutical regulatory standards.
4. Expiry Policy
Returns for expired or near-expiry stocks are handled according to our “Company Expiry Return Policy.”
Distributors must ensure that stocks are returned within the stipulated timeframe before the expiry date to be eligible for credit.
Please contact your dedicated Sales Manager or our Kanpur Head Office for the necessary documentation.
5. No Direct Consumer Returns
Human Critical Care does not sell directly to individual patients.
We do not accept returns from retail consumers. Patients are advised to contact the hospital pharmacy or the retail outlet where the medicine was originally purchased.
6. Temperature-Sensitive Products Products requiring cold-chain maintenance (if any) are strictly non-returnable if the temperature seal has been broken or if the storage protocol was not followed by the recipient.
7. Cancellation Policy Orders for bulk supplies can only be cancelled before the goods have been dispatched from our central warehouse. Once the shipment is in transit, cancellations are not permitted.
8. Refund Processing Refunds, if applicable, will be processed via Credit Note or Bank Transfer to the original business account within 7-10 working days after the return has been officially authorized and received.
